The 36 most sponsor-active Customer Success newsletters, ranked by our Newsletter Leader Score.
A practical Customer Success newsletter focused on churn prevention, renewals, QBRs, digital CS, AI, and net revenue retention. It targets CS practitioners and leaders at B2B SaaS companies.
A weekly newsletter and content publication covering customer success strategy, retention, onboarding, customer support, AI, customer health, and expansion. It serves a large global community of customer success professionals and leaders.
A weekly newsletter covering customer success strategy, renewals, expansion, AI, QBRs, and revenue ownership. It is written for Customer Success professionals and leaders seeking practical ways to drive retention and growth.
A newsletter for current and aspiring Chief Customer Officers covering Customer Success leadership, retention, growth, SaaS metrics, customer value, and post-sales strategy.
A newsletter for Customer Success professionals focused on customer value realization, renewals, adoption, commercial outcomes, and practical CSM operating systems.
A global Customer Success media and community newsletter covering retention, onboarding, adoption, metrics, AI, customer support, and CS leadership. The publication is supported by a large professional community, events, certifications, and…
A global Customer Success community newsletter for women in Customer Success, Support, Onboarding, Customer Operations, and Revenue Operations. It features leadership insights, career content, event takeaways, and partner-led editorial seri…
A twice-weekly newsletter curating remote and high-paying customer success, onboarding, implementation, support, and account-management jobs. It also includes career guidance and paid sponsor placements.
A customer-success newsletter providing actionable career advice, practitioner insights, leadership guidance, strategy breakdowns, resources, and community content. It serves professionals from entry-level CSMs through senior CS leaders.
Weekly Substack focused on GTM careers with regular Customer Success job-market coverage, including dedicated CSM editions. It attracts advertiser activity via explicit issue sponsorships.
A weekly newsletter for CEOs, CROs, and Customer Success leaders on turning post-sales into a revenue-driving function. It covers retention, expansion, customer journeys, CS leadership, operating models, and sustainable growth.
A weekly newsletter focused on customer expansion, retention, onboarding, adoption, value realization, and practical playbooks for Customer Success teams.
A founder- and operator-oriented newsletter on Customer Success, AI-native go-to-market, customer-centric company building, outcome metrics, and scaling post-sales from the earliest stages.
A customer retention and success publication from Gainsight covering AI transformation, retention strategy, customer education, adoption, and post-sales leadership.
Weekly Substack for CX and post-sales leaders focused on moving from survey-only customer experience programs to AI-forward customer intelligence and action.
A weekly Substack on building revenue systems across sales, marketing, revenue operations, and customer success. It targets founders and revenue leaders looking for tactical operating playbooks.
A biweekly newsletter helping Customer Success leaders reposition CS as a revenue function and use AI to move from relationship management toward measurable commercial outcomes. It is aimed at senior CS operators and revenue-minded leaders.
A practitioner-led newsletter on customer success leadership, AI-augmented CS operations, building CS teams from scratch, and the emerging operator-engineer role.
A practitioner-written newsletter sharing strategic Customer Success lessons, failures, operating frameworks, AI applications, customer conversations, and leadership perspectives.
A Customer-Led Growth newsletter focused on understanding customers, improving retention, and building recurring revenue systems. It sits adjacent to customer success but covers it as a core operating discipline.
Weekly newsletter for customer success leaders with psychology-backed frameworks, leadership strategy, and practical career guidance. It is clearly positioned for CS leadership and team-building.
A personal publication covering practical customer success, technology, leadership, career development, and professional growth for CS practitioners and aspiring leaders.
A weekly briefing on AI developments, governance, risk, and their practical implications for customer success teams and enterprise technology operators.
A newsletter sharing lessons from scaling a customer success organization, with an emphasis on AI-enabled workflows, post-sales strategy, and operating lessons from SaaS.
A Beehiiv newsletter focused on customer-centered growth, Customer Success, customer lifecycle management, services, AI, product adoption, and CX operating models. It features perspectives intended for CXOs, CS leaders, and SaaS operators.
A newsletter for subscription-economy professionals covering churn, retention, engagement, customer success, pricing, and growth. Each edition adapts insights from the CHURN FM podcast.
Substack by Jeff Ignacio focused on revenue operations, with recurring material that explicitly covers CS Operations, renewals, expansion, and customer-success systems. It monetizes through paid subscriptions and an explicit sponsorship kit…
A monthly customer-success newsletter from Practical CSM sharing training materials, webinars, frameworks, and CS best practices. It supports both individual contributors and customer success leaders.
A niche weekly email focused on scaled and digital customer success, curating practical links and operator insights around self-service, enablement, and retention.
Independent thought-leadership publication from one of the best-known voices in customer success, covering LTV, retention, expansion revenue, and CS operating models. The site is newsletter-enabled and actively maintained.
A French-language weekly customer success newsletter designed to help CSMs improve faster with short practical guidance and field insights.
A recurring newsletter from Growth Molecules covering Customer Success strategy, AI, customer experience, leadership, scaling, and practical growth topics. It is published by the Growth Molecules team rather than a clearly identified indivi…
Weekly ChurnZero newsletter delivering customer success content on churn prevention, CS team building, subscription growth, and retention benchmarks.
A weekly publication for customer success and business leaders focused on building effective post-sales organizations, retention systems, and practical AI-enabled CS workflows.
A monthly Gainsight community newsletter covering Customer Success practices, product updates, peer insights, Pulse content, customer education, and adoption strategy.
Arrows' ongoing newsletter on customer onboarding, adoption, retention, and practical customer-success execution. It blends original guidance with lessons from CS leaders and onboarding operators.
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