The 26 most sponsor-active Customer Success newsletters, ranked by our Newsletter Leader Score.
Practitioner-led customer success newsletter sharing playbooks and tactical guidance for CSMs and CS leaders.
LinkedIn newsletter sharing customer-first approaches, customer success tips, and case studies centered on retention and cross-functional alignment.
CS Insider is a customer success career and strategy newsletter with advice, tactics, and commentary for CS professionals. It publishes practical email issues and maintains a broader CS content/community brand.
Weekly Substack focused on GTM careers with regular Customer Success job-market coverage, including dedicated CSM editions. It attracts advertiser activity via explicit issue sponsorships.
A weekly Customer Success newsletter for SaaS leaders focused on AI, post-sales operating models, onboarding, renewals, and scaling customer outcomes. It has explicit sponsorship inventory and a sizable stated reach across newsletter, websi…
A Substack newsletter about turning post-sales and customer success into a revenue-driving function. It targets CS leaders, CEOs, and CROs with operator-focused essays and frameworks.
Gainsight’s ongoing post-sales and customer-retention publication spanning podcast and newsletter formats, centered on customer success, retention, AI, and post-sales leadership.
A customer success newsletter focused on renewals, expansion, AI fluency, and commercial CS skills. It is written by Anika Zubair and publishes frequent operator-focused issues.
Weekly Substack for CX and post-sales leaders focused on moving from survey-only customer experience programs to AI-forward customer intelligence and action.
A weekly Substack on building revenue systems across sales, marketing, revenue operations, and customer success. It targets founders and revenue leaders looking for tactical operating playbooks.
A Customer-Led Growth newsletter focused on understanding customers, improving retention, and building recurring revenue systems. It sits adjacent to customer success but covers it as a core operating discipline.
Weekly newsletter for customer success leaders with psychology-backed frameworks, leadership strategy, and practical career guidance. It is clearly positioned for CS leadership and team-building.
Bi-weekly newsletter for Customer Success leaders on making CS a revenue function and applying AI to post-sales strategy.
A personal Substack sharing lessons from scaling customer success organizations, including org design, post-sales strategy, and AI in CS. The newsletter is written from the perspective of an operator formerly at Rippling and now at Cursor.
Independent Substack on practical Customer Success leadership, AI-augmented CS, and operating-model design from a working enterprise CS leader.
Monthly customer success newsletter from Customer Success Collective covering blogs, reports, events, podcasts, templates, and expert-led articles for CS practitioners and leaders. It is part of a larger global CS media/community brand.
Substack by Jeff Ignacio focused on revenue operations, with recurring material that explicitly covers CS Operations, renewals, expansion, and customer-success systems. It monetizes through paid subscriptions and an explicit sponsorship kit…
A monthly customer-success newsletter from Practical CSM sharing training materials, webinars, frameworks, and CS best practices. It supports both individual contributors and customer success leaders.
A niche weekly email focused on scaled and digital customer success, curating practical links and operator insights around self-service, enablement, and retention.
Independent thought-leadership publication from one of the best-known voices in customer success, covering LTV, retention, expansion revenue, and CS operating models. The site is newsletter-enabled and actively maintained.
A global community newsletter and content program for women in customer success, onboarding, support, and post-sales. It offers curated newsletter ads and other advertising placements.
A French-language weekly customer success newsletter designed to help CSMs improve faster with short practical guidance and field insights.
Weekly ChurnZero newsletter delivering customer success content on churn prevention, CS team building, subscription growth, and retention benchmarks.
A customer-success newsletter focused on proactive CSM practice, customer value, retention, and revenue-oriented CS operating methods. It publishes tactical guides and frameworks for CSMs and CS leaders.
Arrows' ongoing newsletter on customer onboarding, adoption, retention, and practical customer-success execution. It blends original guidance with lessons from CS leaders and onboarding operators.
A Customer Success-focused Substack about how AI and changing software economics are reshaping CS leadership, retention, and post-sales models. The visible issue byline shows 'John at SuccessVP,' but a full current identity match was not ce…
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